ISS has secured a contract with Waratah Private Hospital (WPH), to deliver a range of support services at the 70-bed facility, located in Hurtsville, NSW.
The deal represents ISS’ first opportunity to manage hard FM (technical maintenance services) for the Australian healthcare sector.
Starting in August last year, ISS commenced managing a range of hard and soft non-clinical support services for WPH, and is now transitioning to the self-delivery of cleaning, waste, help desk and hard FM.
ISS has close to 2000 staff directly employed at more than 25 public and private hospitals across Australia.
The company provides non-clinical support services to more than 5700 hospital beds per day. Last year, ISS added Northern Health and Calvary Hospital to its portfolio.
ISS said hard FM is a growth area for the company, stating recent deals with Waratah as well as pharmaceutical giants Novartis, Astra Zeneca and Pfizer “has propelled our FM profile in the Sydney and Melbourne markets.”
Jonathan Reeves, ISS executive general manager for health and FM, said: “Our staff have multiple interactions with patients every day – equating to millions of service moments each year! Whether it’s a cleaner or an electrician, ISS provides the training and tools to empower our staff to positively influence the patient journey”.
ISS announced last week it had retained its cleaning contract with South Australia’s Flinders University, servicing five sites across Adelaide, for the next three years.
The Australian arm of the facilities services provider has had the cleaning contract with the South Australian university since 2009, and has more than 12 tertiary education customers across Australia.